Before Appointment


  • Please make use of the online consultations to ask questions to reduce contact time.


  • Complete the COVID-19 Health Questionnaire online (this is emailed to you 48 hours before your appointment)

  • Please reschedule your appointment if you have been exposed to anyone with suspected COVID-19 in the last 14 days or have any COVID-19 symptoms (a high temperature, a new continuous cough, a loss of/change to your sense of smell or taste).

  • Please arrive make-up free with hair tied back. 

Attending Appointment


  • Please attend your appointment alone and only bring essential items.


  • Please bring a mask to wear – you will be asked to remove it when necessary for treatment.


  • Please arrive on time and follow the instructions on the door. You may have to wait outside to ensure only one patient in and out at a time. We will not be able to accommodate late arrivals due to strict safety protocols and we will regrettably have to reschedule your appointment. 

  • ​Please use the provided hand sanitiser on entering the waiting room.

  • Please keep at a 2m distance from other patients and staff in the waiting room


  • Toilet facilities are available to use in the main Tradeplas Building.

During Treatment


  • Please wash your hands for 20 seconds with soap and water when entering the treatment room. 


  • I will be wearing appropriate Personal Protective Equipment (scrubs, gloves, face mask, apron and full face visor). 

After Treatment


  • Card payments are preferable. I have a remote system in place to avoid the use of a card machine. I will accept cash but please have the correct amount so I can put into an envelope and not handle it.


  • Please use the hand sanitiser again before leaving the clinic.


  • All of the equipment and contact surfaces will be cleaned in between appointment in line with guidance. 


  • All appointments are extended to allow for less cross over – please arrive and leave promptly to avoid the person before and after you.

  • Where possible, follow up appointments will be carried out online to reduce contact time.

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