Terms and Conditions

 

Information

 

  • All patients are required to provide contact details; including full name, address, telephone and email in order to secure an appointment.

 

  • All clients will complete a medical history form at their first appointment, this is necessary for the consultation and treatment planning process.

 

  • All information will be treated as confidential and protected in accordance with Data Protection legislation.

 

  • Patient information will not be shared with third parties without permission and you will not receive unsolicited information from us.

 

 

Appointments

  • A deposit is taken to secure your appointment which is redeemable against the treatment cost. The deposit is taken via Paypal or card payment when booking online. If you book an appointment over the phone or email we will send you our bank details to pay via BACS. 

  • Please give a minimum of 48 hours notice to cancel or rearrange your appointment by contacting the clinic on 01453 798297 or email jessica@drjessicaprior.com. If less than 48 hours notice is given there is a cancellation charge of 25% of the treatment cost. 

 

  • Routine review appointments are offered after treatment with botulinum toxin as a courtesy. If you are unable to attend the review appointment at 3-4 weeks, no additional treatment or ‘top up’ is provided once the review period of 4 weeks has passed.

 

  • New patients are seen for consultation and assessment, except with prior arrangement, treatment is not provided on the first visit.

 

 

Children

 

  • We do not treat children or young adults under the age of 18.

  • Please do not bring children to the clinic, they will not be allowed to accompany you into the treatment room.

 

Payment

 

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

  • Payment is taken in full at the time of treatment.

  • The clinic accepts cash, or major debit and credit cards.

 

Refunds

 

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

 

  • consultation and assessment

  • provision of information and advice

  • safe treatment with evidence based products

  • follow up appointments and aftercare advice and support as appropriate

 

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

 

Feedback

 

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally or email.

 

Complaints

 

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.